Frequently Asked Questions
General Questions
What is Buildabridle.com?
Buildabridle.com is an online store specialising in high-quality horse bridles and bridle parts, allowing riders to build their perfect bridle.
Where is Buildabridle.com based?
We are located at 10 Enterprise Way, Yaxley, Peterborough, PE7 3WY, United Kingdom.
How can I contact you?
You can reach us via email at in**@bu**********.com or call us at 01733 301 488.
Ordering & Payment
How do I place an order?
Simply browse our website, select the bridle parts you need, add them to your cart, and proceed to checkout.
What payment methods do you accept?
We accept major credit/debit cards, PayPal, and other secure online payment methods such as Apple Pay/Google Pay.
Can I customise my bridle order?
Yes! Our website allows you to build a custom bridle by selecting individual components that best suit your horse’s needs. This means you can mix and match sizes to ensure a perfect fit, and select the styles of parts that you like best!
Can I modify or cancel my order after placing it?
If you need to make changes or cancel an order, please contact us as soon as possible. Once shipped, orders cannot be changed.
Shipping & Delivery
Do you offer free shipping?
Yes, we offer free standard UK shipping on orders over £99.
What are your shipping costs?
- Free Standard UK shipping: FREE (on orders over £99)
- Standard UK shipping: £4.95 (on orders under £99)
- Next working day delivery (UK): £9.95
- International shipping: Available at an additional cost (varies by location).
Do you ship internationally?
Yes, we offer international shipping, but costs may be higher. Please contact us for a quote based on your location.
How long does delivery take?
- Standard UK shipping: Typically 3-5 working days.
- Next working day delivery: Available for orders placed before the cut-off time (1pm).
- International delivery: Varies by destination.
Returns & Exchanges
What is your return policy?
We offer returns in line with UK consumer law. Items must be returned unused and in original condition within 14 days.
How do I return an item?
Please contact us at in**@bu**********.com to arrange a return. You will need to provide your order details and reason for return.
Do you offer exchanges?
Yes, if you need to swap an item for a different size or style, contact us, and we’ll assist you.
Who pays for return shipping?
If the item is faulty or incorrect, we will cover return costs. Otherwise, return shipping is the customer’s responsibility.
Products & Sizing
How do I choose the right bridle size for my horse?
We provide detailed sizing guides on our website to help you select the perfect fit. If unsure, feel free to contact us for advice.
What materials are your bridles made from?
Our bridles and bridle parts are crafted from premium-quality leather and durable synthetic materials for comfort and longevity. See the individual item listing for full details.
Can I buy individual bridle parts?
Absolutely! We offer a range of headpieces, cheekpieces, browbands, nosebands, and reins, so you can mix and match to create a custom bridle.
Do you offer gift cards?
Yes! We offer digital gift cards, making it easy to give the perfect equestrian gift.