FAQ
Frequently Asked Questions.
Explore our website, choose your desired items, add them to your cart, and head to checkout.
You can reach us by email at [email protected] , by phone on +44(0)1733 301488. Our office hours are 09:00 – 18:00 UK time, Monday to Friday. Queries outside of these hours will be answered as soon as possible.
You can contact us via email at [email protected] or by phone at +44 (0)1733 301488. Our office hours are Monday to Friday, 09:00 – 18:00 UK time. We will respond to inquiries received outside of these hours as soon as possible. Get in touch today, and let our expert team provide the support and answers you need!
After we receive your returned item, we’ll inspect it and notify you of your refund approval status. If approved, the refund will be processed and applied to your original payment method within 14 days.
Please note that refunds cover the cost of the item(s) and standard delivery charges, excluding any upgraded delivery services unless the return is due to an error on our part.
Orders placed before 1pm will be dispatched same day. Orders placed after our daily shipping cut-off time may be processed the next working day. This means the delivery timeline would begin on the following working day.
We offer three UK delivery options:
Standard Delivery
- Cost: £4.95
- Delivery Time: Approximately 2-5 working days
Priority Delivery
- Cost: £7.25
- Delivery Time: Approximately 1-2 working days
Urgent Delivery
- Cost: £9.99
- Delivery Time: Next working day (available Monday to Friday only)
“Working days” refer to Monday through Friday, excluding weekends and public holidays. For example, if you place an order on Friday with Standard Delivery, your item will likely arrive between Tuesday and Friday of the following week.
If your order hasn’t arrived within the estimated timeframe, please contact our customer service team for assistance. We’ll do our best to resolve the issue promptly.
We offer international delivery options based on your location:
Europe
- Cost: £17.95
- Delivery Time: Approximately 3 – 7 working days
- Additional Charges: For orders with more than 3 items, an additional £5.00 fee applies.
USA & Canada
- Cost: £29.95
- Delivery Time: Approximately 3 – 7 working days
- Additional Charges: For orders with more than 3 items, an additional £5.00 fee applies.
Import duties and taxes vary by country. We recommend checking with your local customs office or using an online import duty calculator to estimate the potential charges. Keep in mind that these fees are not determined by us and are set by your country’s customs authorities.
If your order is delayed beyond the estimated timeframe, please contact our customer service team. We’ll do our best to assist you, but please remember that customs clearance is out of our control and may impact delivery times.